Shipping
1. Domestic shipping:
a. We deliver orders from within Pakistan using reputable courier companies such as TCS, and DHL.
b. We will deliver your order to the address that you provided when placing the order on our website within the timelines mentioned for each category. Eg luxury pret takes days 2-3 Weeks to deliver from the date of placing the order. The rest of the timelines are given on each product page for your reference. Please note that this timeline is only tentative and we shall not be liable for any delays arising out of any events outside our reasonable control.
1. Domestic shipping:
a. We deliver orders outside of Pakistan using reputable courier companies such as DHL.
b. We will deliver your order to the address that you provided when placing the order on our website within the timelines mentioned for each category. Eg luxury pret takes days 2-3 Weeks to deliver from the date of placing the order. The rest of the timelines are given on each product page for your reference. Please note that this timeline is only tentative and we shall not be liable for any delays arising out of any events outside our reasonable control.
c. You may be required to pay customs, duties or other taxes upon receipt of goods received by you that have been shipped from Pakistan.
Complaints
For any complaints or queries in relation to this website, our products or service, you can contact us on this number + 92-303-3303555 or on this email wardhasaleem@siardigital.com. We shall use our best endeavors to respond to your complaints or queries within 24-48 hours of receipt.
In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos.
Cancellations
You may cancel any order within 1 hour of placement. Post-expiry of the aforementioned period, no cancellation requests shall be entertained by us.
Returns, Exchanges and Refunds
1. We operate a no return, exchange and no refund policy except where the goods you receive are different from what you have ordered on our website or defective or damaged.
2. All goods being returned need to be sent by courier to 4 - G, off Shahrah-e-Faisal Road, P.E.C.H.S Block 2 PECHS Extension Block 6 PECHS, Karachi.
3. We do not accept returns of goods since all our products are customized. Therefore, please make sure before you order.
4. We do not deal with the exchange of products as all products are customized according to the customer. However, it may be possible in case of the wrong or defective item delivered by the Brand to you. Instead of a refund, we will provide you with store credit/voucher so that you can exchange the goods you want to return to purchase any other items from our website of the same value.
5. You will be responsible for paying for your own shipping costs for returning any goods. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.